How long does shipping take?
Delivery typically takes 12–20 business days after processing, depending on your location.
Do you ship outside the United States?
Currently, we only ship within the United States. We're working on expanding soon.
How can I track my order?
Once your order ships, you'll receive an email with a tracking number and link.
What is your return policy?
You can return unused items in original packaging within 30 days of delivery. See our full Return Policy for details.
My item arrived damaged — what do I do?
Contact us within 48 hours with photos of the damage, and we'll send a free replacement or full refund.
What payment methods do you accept?
We accept all major credit/debit cards through a secure, PCI-compliant payment processor.
Is my payment information secure?
Yes. All transactions are encrypted and processed through a PCI-compliant payment processor. We never store your full card details.
Can I cancel or change my order after placing it?
If your order hasn't shipped yet, contact us right away and we'll do our best to accommodate changes or cancellation.
Do your products come with a warranty or quality guarantee?
All products go through quality checks before shipping. If you receive a defective item, we offer a free replacement or refund.
How can I contact customer support?
You can reach us via email at hello@placeva.store or by phone at (855) 646-0162, and we typically respond within 24 hours (business days).