Shipping policy

Shipping Policy

We want your order to reach you smoothly and predictably. Here's what to expect.

Where We Ship

We currently ship within the United States only. We're working on expanding to more destinations in the future.

Processing Time

Orders are processed within 1–2 business days before being handed off for shipping.

Estimated Delivery Time

Once shipped, most orders arrive within 12–20 business days. This estimate can vary slightly depending on your location and item availability.

Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your order.

Order Tracking

As soon as your order ships, you'll receive a confirmation email with a tracking number so you can follow its progress.

Delays

Occasionally, shipments may take a little longer due to customs processing, high order volume, or carrier delays. If your order hasn't arrived within 20 business days of shipping, please reach out to us at hello@placeva.store or (855) 646-0162 and we'll look into it right away.

Missing Packages

If tracking shows your order as delivered but you haven't received it, please check with household members and your local carrier first. If it's still missing after 48 hours, contact us and we'll help sort it out.

Questions?

We're here to help. Email hello@placeva.store or call (855) 646-0162 — we respond within 24 hours on business days.